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Frequently Asked QuestionsState Requirements Questions What are the Continuing Education requirements? Who do I contact if I have questions? Delaware Information regarding the license renewal process is mailed to licensees approximately 6 weeks prior to the license expiration date. Verification of continuing education must be submitted evidencing completion of courses taken to fulfill the continuing education requirements. Twenty-eight (28) hours of continuing education are required during a 2-year licensure cycle. Delaware Regulation 2.3.2 requires that at least 7 of those hours must be the 7-hour National USPAP update course or an approved equivalent, and 2 hours must be a 2-hour course on Delaware law, Rules and Regulations. For specific questions regarding state requirements, please contact: Maryland Information regarding the license renewal process is mailed to licensees approximately 6 weeks prior to the license expiration date. All licenses and certifications are issued for a three- year period in Maryland. 42 hours of verifiable Continuing Education (CE ) are required to renew any category of appraiser license/certification (this equates to 14 hours/year), of which 7 hours must be the National USPAP Update Course. Please Note: You are now required to take the 7-hour National USPAP Update Course every two years to satisfy the revised AQB requirements for continuing education. It is important to note that this requirement is out of sync with Maryland's three-year license renewal cycle. It is the appraiser's responsibility to ensure compliance with this requirement. As of January 1, 2005, the 15 hour National USPAP Course can no longer be used to satisfy the USPAP continuing education requirements. For specific questions regarding state requirements, please contact: The Maryland Commission on Real Estate Appraisers and Home Inspectors Pennsylvania Certificates expire June 30 of every odd-numbered year. The board mails renewal notices 2 to 3 months prior to the expiration date. Notices are mailed to the most recent address the certificate-holder has reported to the Board. The Postal Service does not forward licenses. For specific questions regarding state requirements, please contact: The Pennsylvania State Board of Certified Real Estate Appraisers Course and Registration Questions Are the courses approved for credit? Yes, all of our courses are approved for credit. What is the cost of the course(s) and what methods of payment are accepted? The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express). What is your refund policy? If a course has not been started, refunds are available up to 30 days from enrollment. No refunds are provided for courses that have been started. To request a refund, contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 7:30am - 6:00pm, Saturday 10:00am - 3:00pm, Closed Sunday. How do I get a username and password? What do I use it for? What should I do if I forget it? During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either email support@fastclass.com or call 1-866-455-3278. Can I take the course from various locations and computers? Our courses are set up for students to access their courses from any computer that is compatible. How does a course work? You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back on the page where you had exited. How long will it take me to complete a course? Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course. How long do I have access to the course? You have access to the course for up to 6 months from purchase. Can I use the course for review when I'm done? Yes. You can simply log into your account to access the course. Can I print any of the course material for future reference? No. The course is entirely online, so you are unable to print any course materials. Who do I contact if I have questions about the courses? For support questions/comments/concerns, please contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 7:30am - 6:00pm, Saturday 10:00am - 3:00pm, Closed Sunday. Course Completion Questions What is required to complete the course? To complete your course and receive credit, you must review all of the course content, pass the unit quizzes and the final exam. How do I receive my course completion certificate? At the end of the course, you are able to print your certificate for your records. How do my hours get submitted for CE credit? Please follow the instructions provided in your license renewal notice. System Requirements Questions Do I need to use a PC to take the online course? What if I have a Macintosh? Hondros Learning courses are developed to run on IBM PC Compatible Computers. While we currently do not support the Macintosh platform, we have knowledge of MAC users who have had success using Firefox as their browser. For additional support with the PC platform, please contact our Technical Support department at 1-866-455-3278. Can I take this course with the AOL browser? No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e". Do I need to have sound on my computer to take these classes? While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player. What happens if I get disconnected from the internet? If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the page on which you exited. What happens if I have technical difficulties or the system malfunctions during the course? You can contact our training partner, Hondros Learning:
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